Website Terms of Sale

Introduction

For the purpose of the following terms and conditions, the phrases “we” and “us” refer to Furnicraft Ltd and www.furnicraft.co.uk. The term “you” refers to users of this website and customers who have committed an order with us.

By using this website you are fully accepting any terms, conditions and disclaimers contained within this notice. If you do not agree with any part of these terms, you should stop using the website immediately and refrain from ordering any goods. Orders placed by telephone are also bound to these terms and conditions.

We reserve the right to amend our terms and conditions at any time and without notice.

Other Copyrights

Many branded products are sold via this website. Any images, logos and trademarks associated with these products are the sole property of their respective companies.

Payment

Any orders placed from us must be paid for in full before they will be despatched for delivery. Card payments can be accepted online (through a secure transaction via Sage Pay), or details may be processed over the phone. No card information is stored.

Website Inaccuracies

The information contained on this website is accurate to the best of our knowledge. Goods are sold on the understanding that there may be very minor variations to what is stated in product specifications and the colours represented in accompanying images. Icons used to illustrate colour choices, or storage configurations, are to be treated as representative only, not exact depictions.

Where imperial measurements are used these are given as an approximate guide only as some goods are manufactured to their metric equivalents.

Occasionally, manufacturers may change the fabric used for mattress covers without prior warning. This may mean that the fabrics depicted differ from from what you receive. As this will not affect the quality, durability or internal structure of the product, in most instances this should not be an issue. If you would like to return a product to us on this basis, it is bound by our standard returns procedure (see below).

We do our best to update information in line with changes made by manufacturers.

Where information is given in regards to the ‘firmness’ 'feel' or 'tension' of a mattress, this is meant as a rough guide only. How a mattress feels is purely subjective and differs from person to person, depending on height, weight and body shape. We cannot accept items back on the basis that you disagree with the advice stated.

Goods listed as a 'Divan Bed' or 'Divan Set' do not include a headboard as standard, even if one is depicted in the photograph. These goods are comprised of a Divan Base and Mattress only. In addition, Pillows, Cushions, Bed Side Tables, and other forms of bedding or furniture are also not included (unless otherwise stated).

We reserve the right to cancel any orders (and refund the transaction) where a pricing error has occurred. We may choose whether or not to honour these orders at our discretion.

Title and Risk

Up until the point of delivery all goods are the property of Furnicraft Ltd. Once goods have been signed for and left at an address, it is agreed that they have been received in a satisfactory condition and the signature obtained acts as proof of delivery. From this point the goods belong to the customer and any future damages (not pertaining to a manufacturing fault), are your responsibility.

Access

Standard delivery only covers delivery of goods to the entrance of a property. Depending on which items you order, additional services may also be included, but this may vary depending on the specific products ordered. We do not offer these additional services on all goods.

With certain orders, goods are placed in a room of choice on the delivery premises, provided that there are no obstructions. The route from the delivery vehicle to the chosen room must be clear and there must be suitable space for the goods to be left. It is your responsibility to ensure that the route is free from any items which may be easily damaged during the delivery process.

Please ensure that the access route is suitable regarding the size of the goods which are to be delivered as well, including any features such as doorways, gates and staircases etc. If the goods cannot pass through to the desired room, you will not be eligible for a refund on this basis.

With certain orders, removal of old furniture is an option. If this applies please make sure like for like items are ready to be collected - Beds unmade, taken apart etc. Nothing extra is able to be taken just the old equivalent of new delivery. If the old items are not ready we cannot come back at another time to collect.

Delivery

Delivery to addresses in mainland England, Wales and The Scottish Lowlands is available, depending on the products required. Our definition of the Scottish Lowlands is set by the third party delivery companies we use. Please always call to confirm availability and associated costs.

All products are available for delivery to customers within the locality of our Hinckley showroom (i.e. LE and CV postcodes). Local delivery is free for orders over £250 in value. Again, please contact us for an itemised and accurate costing.

In the event that you are not present at the stated address upon delivery, a charge of between £50 - £75 will be incurred for re-delivery.

Returns (First 14 Days)

Under European regulations on distance selling (which have been incorporated in UK law), we are obliged to offer a full refund on all products within the first 14 days following delivery. This does not cover items which are bespoke, i.e. custom size mattresses, beds, along with standard size made to order items, in specific fabrics which we do not hold in stock. Unless there is a manufacturing fault present, you are responsible for arranging the delivery, covering all costs incurred for the return of the item to us. All goods must be returned to us in their original packaging. Due to hygiene issues, mattresses cannot be returned on this basis, once factory sealed packaging has been opened.

Once we receive goods back, we will do a full inspection to ensure that no parts are missing or damaged. Damaged goods will not be eligible for a refund. We cannot be held responsible for any damages or articles lost via the means in which you have returned the goods to us. Providing goods are eligible following these checks, you are entitled to receive the refund within 14 days of us receiving the items.

Returns (Defective Products)

In regards to defective goods, you have the same consumer rights as stated above. The refund will include the reimbursement of all delivery charges and Furnicraft Ltd will cover the costs of having the product returned. After this 14 day period, all goods are covered by a 1 year guarantee (unless otherwise stated), during which time we will choose whether to replace items or offer a refund at our discretion. In some instances a technician may be sent to complete repairs. In situations where parts or fittings appear to be missing, we will promptly send them to you by post. Goods which have been delivered to you by a 3rd party transport company should be always be checked for any signs of damage before you sign for and accept them. In the case that damage is present you should either a) reject delivery or b) report the damage on the delivery note as you sign for the goods. Failure to follow this procedure may invalidate your claim for replacement goods.

Once we have received returned goods, they will be checked to ensure that the faults present are due to poor manufacture and not misuse. In genuine cases, all transport costs incurred in order to return the goods will be covered by us.

Additional warranties and guarantees may also be included with the sale of certain items.

Unforeseen Circumstances

Neither the buyer nor seller is accountable for situations where delivery of goods is delayed for reasons beyond our control. In these circumstances we will make every effort to notify affected parties of non deliveries and make alternative arrangements.

Size Tolerances

Please be aware that they may be a slight size difference between products that you receive and the stated measurements. Whether mattresses are in standard UK sizes or purchased as 'made to measure', bear in mind that there may be up to an inch and a half difference (3-4cm) on either the width or the length. This also goes for the measured depths of mattresses too. This is to be expected with any products made from soft materials and this is not considered a manufacturing fault.

Complaints

We will always try our best to settle any problems you may have with one of our products over the phone or by email, but if you feel that an issue should be taken further, please contact us in writing at:

Furnicraft Ltd

George Street

Hinckley

Leicestershire

LE10 0AL

"Local" Delivery

Some items listed on this website are reserved as 'Local Customer Exclusives'. Additionally there may be some extra delivery options available for local customers as well on certain items. This includes the following postcode areas:

LE1, LE2, LE3, LE4, LE5, LE6, LE7, LE8, LE9, LE10, LE11, LE12, LE13, LE14, LE15, LE16, LE17, LE18, LE19, LE21, LE41, LE55, LE65, LE67, LE87, LE94, LE95, CV1, CV2, CV3, CV4, CV5, CV6, CV7, CV8, CV9, CV10, CV11, CV12, CV13, CV21, CV22, CV23, CV31, CV32, CV33, CV34, CV35, CV36, CV37, CV47.

VAT Relief - Electric Adjustable Beds

You may be eligible for VAT relief on products such as Electric Adjustable Beds. To qualify you will need to have been officially diagnosed by a doctor or physician and recommended this type of product to assist with your condition. You can request a form from us which will need to be completed and returned to us, in order to qualify. Please contact us on 01455 632803 or email info@furnicraft.co.uk for more information.

Security Policy

Furnicraft Ltd is responsible for transactions on the website. Card details are never entered or stored on any of our own webpages or server. For this part of the order process, customers are taken to a secure external page provided by Stripe Inc. All credit and debit card information is encrypted and transferred using SSL. Transactions are also subjected to 3D Secure authentication, which is a fraud prevention initiative.

As 3D Secure is controlled by VISA and MasterCard the following cards can be used: VISA, VISA DELTA, MASTERCARD, MASTERCARD DEBIT, INTERNATIONAL MAESTRO, UK MAESTRO, LASER, and VISA ELECTRON.

Privacy Statement (Use of Customer Data)

Customer information is stored as encrypted data on secure severs. This includes names, addresses, phone numbers, email addresses and descriptions of goods purchased. This information is processed in accordance with UK law and is never sold on to third parties, as described in our Privacy Policy and Cookies Policy.